REFUND & RETURNS
At Shoreline Pro LLC, we want you to be satisfied with your purchase. If you are dissatisfied with your purchase or need to return or exchange an item, please follow our policies and procedures.
- Return Period
You have 30 days from the date you received your item to return it. Please make sure to contact us within this period. - Return Eligibility
Products must be unused, undamaged, and in their original packaging, tags, and accessories.
Specific Return Terms:
Fishing lines, lures, and other perishable items are not returnable once opened.
Hardware such as dip nets, fish traps, and fishing rods will not be refunded if they show signs of use.
- How to Return an Item
To request a return, please follow these steps:
Contact Customer Service: Contact our Customer Service team at andrepark@shorelineproshop.com or +1 (505) 649-7122 to obtain a Return Merchandise Authorization (RMA) number.
Complete a Return Request: Please provide your order number, product details, and reason for return.
Packaging Returned Products: Pack unused products with all original packaging to ensure they are not damaged in transit, and indicate the return authorization number on the outside of the package.
- Return Address
Please ship returned products to the following address:
388 Meadow Park Ct, Las Cruces, NM 88007 - Refund Processing
Once we receive and inspect your returned product, we will process your refund as quickly as possible. Refunds are typically issued to the original payment method within 3-5 business days. If the refund does not appear on your account, it may take several days for your bank to process the refund. - Shipping Costs
Return shipping costs are generally the customer’s responsibility unless the product is defective or shipped incorrectly. If we ship the product in error, we will cover the shipping costs. - Special Circumstances
For any products purchased during a promotion or special offer, our refund policy applies. However, please note that any applicable discount will not be refunded in cash; only the actual amount paid will be refunded.
Thank you for choosing Shoreline Pro LLC. We look forward to providing you with excellent service and products!